{"id":698,"date":"2023-03-02T18:32:00","date_gmt":"2023-03-02T18:32:00","guid":{"rendered":"https:\/\/neboxhost.cl\/blog\/?post_type=docs&#038;p=698"},"modified":"2023-03-02T18:32:02","modified_gmt":"2023-03-02T18:32:02","password":"","slug":"como-crear-un-ticket-de-soporte-en-neboxhost","status":"publish","type":"docs","link":"https:\/\/neboxhost.cl\/blog\/docs\/como-crear-un-ticket-de-soporte-en-neboxhost\/","title":{"rendered":"\u00bfC\u00f3mo crear un ticket de soporte en NeboxHost?"},"content":{"rendered":"\n<p>Uno de los m\u00e9todos mas efectivos para solicitar soporte en NeboxHost es mediante un ticket de soporte. <\/p>\n\n\n\n<p><strong>Paso 1:<\/strong> Debemos ingresar al \u00e1rea de clientes de NeboxHost <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"420\" src=\"https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-29-1024x420.png\" alt=\"\" class=\"wp-image-699\" srcset=\"https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-29-1024x420.png 1024w, https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-29-300x123.png 300w, https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-29-768x315.png 768w, https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-29-1536x630.png 1536w, https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-29-624x256.png 624w, https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-29.png 1881w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Paso 2: <\/strong>Nuestro sistema le solicitara correo y contrase\u00f1a, estos datos los introdujo cuando realizo la compra del servicio.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"375\" height=\"546\" src=\"https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-30.png\" alt=\"\" class=\"wp-image-700\" srcset=\"https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-30.png 375w, https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-30-206x300.png 206w\" sizes=\"auto, (max-width: 375px) 100vw, 375px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Paso 3<\/strong>: Ya dentro de nuestra \u00e1rea de clientes, nos dirigimos al men\u00fa Soporte &#8211; Abrir Ticket<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"500\" src=\"https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-31-1024x500.png\" alt=\"\" class=\"wp-image-701\" srcset=\"https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-31-1024x500.png 1024w, https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-31-300x147.png 300w, https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-31-768x375.png 768w, https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-31-624x305.png 624w, https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-31.png 1503w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Antes de crear un ticket debe elegir el departamento al cual ser\u00e1 creado.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Departamento de ventas:<\/strong> \u00bfTienes una pregunta de pre-venta? Nuestro personal de ventas estar\u00e1 encantado de ayudarte.<\/li>\n\n\n\n<li><strong>Soporte Tecnico:<\/strong> Departamento dedicado a resolver cualquier problema que presente tu servicio de Web Hosting, con un promedio de respuesta de 20 minutos y es 24\/7<\/li>\n\n\n\n<li><strong>Administraci\u00f3n:<\/strong> Ac\u00e1 podr\u00e1s aclarar cualquiera duda que tengas relacionado a facturaci\u00f3n y los pagos. <\/li>\n\n\n\n<li><strong>Informar pagos: <\/strong>Este departamento es exclusivamente para informar los pagos mediante Transferencia bancaria, te recordamos que ahora puedes pagar por transferencia bancaria usando Khipu y no ser\u00e1 necesario reportar el pago. <\/li>\n\n\n\n<li><strong>Factura Electr\u00f3nica: <\/strong>Podr\u00e1s consultar todo lo referente a Factura electr\u00f3nica \u00abEste departamento es valido solo para clientes de Chile\u00bb <\/li>\n<\/ul>\n\n\n\n<p>Paso 4: En este paso hemos tomado como ejemplo el departamento de Soporte T\u00e9cnico.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"959\" height=\"750\" src=\"https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-32.png\" alt=\"\" class=\"wp-image-702\" srcset=\"https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-32.png 959w, https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-32-300x235.png 300w, https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-32-768x601.png 768w, https:\/\/neboxhost.cl\/blog\/wp-content\/uploads\/2023\/03\/image-32-624x488.png 624w\" sizes=\"auto, (max-width: 959px) 100vw, 959px\" \/><figcaption class=\"wp-element-caption\">Debes elegir el servicio relacionado con el soporte que deseas, tambi\u00e9n la prioridad, aunque en NeboxHost todos los tickets son de prioridad alta. <\/figcaption><\/figure>\n\n\n\n<p><strong>Asunto<\/strong>:<\/p>\n\n\n\n<p>Cuando un usuario quiere crear un ticket de soporte, el asunto del ticket debe ser lo m\u00e1s descriptivo y conciso posible, indicando de manera clara y espec\u00edfica el problema o la solicitud de ayuda que est\u00e1 experimentando.<\/p>\n\n\n\n<p>Algunos ejemplos de asuntos adecuados podr\u00edan ser:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00abProblema de envi\u00f3 de correos o recepci\u00f3n\u00bb<\/li>\n\n\n\n<li>\u00abError 500 en mi sitio web WordPress\u00bb<\/li>\n\n\n\n<li>\u00abError en conexi\u00f3n con mi sitio web\u00bb<\/li>\n<\/ul>\n\n\n\n<p><strong>Mensaje<\/strong>: <\/p>\n\n\n\n<p>Es importante que el mensaje sea claro, conciso y detallado, para que el equipo de soporte pueda entender el problema y brindar una soluci\u00f3n de manera r\u00e1pida y eficiente.<\/p>\n\n\n\n<p>A continuaci\u00f3n, se presentan algunas recomendaciones para exponer el problema de forma clara y efectiva:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Proporcione informaci\u00f3n detallada: incluya informaci\u00f3n espec\u00edfica sobre el problema, como el momento en que se produjo, si se trata de un problema recurrente, qu\u00e9 acciones se realizaron antes de que ocurriera, etc.<\/li>\n\n\n\n<li>Sea preciso: utilice un lenguaje claro y sencillo para describir el problema, evitando tecnicismos innecesarios.<\/li>\n\n\n\n<li>Proporcione contexto: proporcione informaci\u00f3n sobre el software que presenta problemas como por ejempo, WordPress, Moodle, Jommla<\/li>\n\n\n\n<li>Sea educado y respetuoso: recuerde que el equipo de soporte est\u00e1 all\u00ed para ayudarle, por lo que trate al personal con respeto y amabilidad.<\/li>\n\n\n\n<li>Proporcione capturas de pantalla: si es posible, incluya capturas de pantalla o im\u00e1genes que muestren el problema para que el equipo de soporte pueda entender el problema de manera m\u00e1s clara.<\/li>\n<\/ol>\n\n\n\n<p>Siguiendo estas recomendaciones, el departamento de soporte t\u00e9cnico podr\u00e1 entender el problema con mayor facilidad y proporcionar una soluci\u00f3n m\u00e1s r\u00e1pida y efectiva.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Uno de los m\u00e9todos mas efectivos para solicitar soporte en NeboxHost es mediante un ticket de soporte. 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